Privacy Policy

Last updated: June 1, 2023

1. Introduction

Mobile Recharge AE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By accessing or using our service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us. The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Billing information (for payment processing)
  • Mobile numbers for recharge
  • User credentials

Automatically Collected Information: When you access our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Time spent on pages
  • Pages visited
  • Referring website addresses
  • Other diagnostic data

Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website and services
  • Process and complete transactions
  • Send administrative information, such as confirmation emails, technical notices, updates, and security alerts
  • Respond to customer service requests and support needs
  • Understand user preferences to enhance user experience
  • Develop new products, services, features, and functionality
  • Send marketing and promotional communications
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
  • For other purposes with your consent

4. Sharing Your Information

We may share your information with third parties in the following situations:

  • Telecom Operators: We share necessary information with telecom operators to process your recharge requests.
  • Payment Processors: We share payment information with trusted third-party payment processors to complete transactions.
  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

We use industry-standard encryption protocols to protect sensitive information transmitted online. We also comply with PCI DSS standards when handling credit card data.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we have about you
  • The right to rectify inaccurate personal information
  • The right to request the deletion of your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time where we relied on your consent to process your personal information

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

7. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Phone: +971 52 123 4567